Bet60

Install and Play Bet60 to win real rupees in cash!

Download APK

Refund Policy

At Bet60, we strive to provide a high-quality gaming experience. We understand that sometimes situations may arise that require you to request a refund. This Refund Policy outlines the conditions under which refunds are processed and the procedure for requesting a refund. By using our services, you agree to the terms outlined in this policy.

1. In-App Purchases and Virtual Currency

Our game app may allow users to make in-app purchases or purchase virtual currency (e.g., chips, credits, tokens) for various games, including 3 Patti, Rummy, Poker, Ludo, and others. These purchases are processed via third-party payment systems (such as Google Play Store or Apple App Store) or directly through the app.

2. Refund Eligibility

Refunds for in-app purchases and virtual currency are typically subject to the policies of the third-party platform (Google Play or Apple App Store) where the transaction was made. However, we provide the following general guidelines regarding refund eligibility:

2.1 Eligible Refund Requests

  • Accidental Purchases: If a user accidentally made a purchase, they may request a refund within a reasonable time frame (usually within 48 hours of the transaction) from the respective app store platform (Google Play or Apple App Store).
  • Non-Delivery of Services: If an in-app purchase or virtual currency was not delivered as promised or there was a technical issue preventing access to purchased content or features, a refund may be granted.
  • Billing Errors: If there is an error in billing (such as overcharging), we will work to resolve the issue, and a refund may be issued.

2.2 Non-Refundable Items

  • Virtual Currency/Chips: In general, virtual currency, chips, and tokens used in games (such as for 3 Patti, Rummy, Poker, Ludo, etc.) are non-refundable once they have been spent in the game, even if the user has not completed their gameplay or activities.
  • Purchased Game Items: Any in-game items (such as skins, accessories, or avatars) that have been used or consumed in the game are non-refundable.
  • Subscription-Based Purchases: Any subscription-based purchases (e.g., VIP membership, premium services) may be eligible for a refund as per the guidelines of the respective app store. Please review the app store’s policies on subscriptions for more details.

3. Requesting a Refund

If you believe you are eligible for a refund under the conditions described above, please follow the appropriate process below:

3.1 For Google Play Store Purchases:

  • Open the Google Play Store on your device.
  • Go to Order History and find the transaction you wish to refund.
  • Tap the item and select Refund (if eligible) or select Request a refund and follow the instructions.

You can also submit a request directly to Google Play via their support system.

3.2 For Apple App Store Purchases:

  • Open the App Store on your device.
  • Go to your Account and tap on Purchase History.
  • Find the transaction and tap Report a Problem.
  • Select Request Refund and follow the instructions provided by Apple.

3.3 For Other Payment Methods (Direct Payments or Third-Party):

If you made your purchase using other payment methods (such as credit cards or through direct app transactions):

  • Please contact our customer support team directly at [Your Customer Support Email] or via the in-app support option to initiate a refund request.
  • Provide the transaction details, including the date of purchase, the amount paid, and the game or item purchased.

4. Refund Processing Time

  • Google Play Store & Apple App Store: Refund requests processed through the app stores are handled by the respective platforms. The processing time for a refund request may vary, but it generally takes up to 7-10 business days to receive a refund (subject to the app store’s policies).
  • Direct Requests: If you are requesting a refund directly from us (for issues like billing errors or non-delivery), we will process your request within 5-7 business days.

 

5. Refunds for Account Ban or Suspension

  • If your account is banned or suspended for violating our Terms of Service or engaging in fraudulent activities, you are not eligible for a refund of any in-app purchases or virtual currency.
  • If you believe your account was banned or suspended in error, please contact our customer support team at [xyz@gmail.com] for assistance.

 

6. Changes to the Refund Policy

We may update or modify this Refund Policy from time to time. Any changes to this policy will be posted in the app or on our website, with the effective date of the changes. We encourage you to review this policy periodically to stay informed about our refund practices.

 

7. Contact Us

If you have any questions about this Refund Policy or if you wish to request a refund, please contact us at:

  • Email: [xyz@gmail.com]
  • In-App Support: [Link to In-App Support or Help Center]
  • Address: [xyz]

We are committed to providing the best possible support and will do our best to resolve any issues you may have regarding refunds.

Conclusion

By using Bet60, you acknowledge and agree to the terms outlined in this Refund Policy. We are dedicated to providing a fair and enjoyable experience for all our users and will continue to improve our services based on your feedback.